All Systems Operational
Platform   Operational
API   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 23, 2018

No incidents reported today.

Sep 22, 2018

No incidents reported.

Sep 21, 2018

No incidents reported.

Sep 20, 2018

No incidents reported.

Sep 19, 2018

No incidents reported.

Sep 18, 2018
Postmortem - Read details
Sep 19, 11:50 UTC
Resolved - This incident has been resolved.
Sep 18, 04:48 UTC
Update - We are continuing to monitor for any further issues.
Sep 18, 04:47 UTC
Update - The queue has now been processed and we are back to normal operations.
Sep 18, 04:46 UTC
Update - Unfortunately our initial estimate of 5 hours to normal operations was a little optimistic. Our processing queue has been reduced by more than 75%, but it is still there and so it will take some more time before we are back to normal operations. Again, we apologize and appreciate your patience.
Sep 17, 19:49 UTC
Monitoring - The issue has now been identified and fixed. However, a long processing queue has built up over the day, and we estimate it will about 5 hours before we're through the queue and operations are back to normal.

Again, this issue only affects customers on the Javascript crawler, not customers on the classic crawler.
Sep 17, 13:31 UTC
Investigating - Our Javascript crawler is currently experiencing slowdown due to infrastructure issues, which has caused a queue of crawl jobs to build up. This means customers will experience delays with their crawls.

The classic crawler which crawls the sites of most of our crawlers is not affected.

We're investigating the problems and apologize for the inconvenience.
Sep 17, 08:03 UTC
Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018
Resolved - We are now finished upgrading, and operations are back to normal. Thank you for your patience.
Sep 14, 10:23 UTC
Identified - We are currently upgrading some of the infrastructure in our US environment, which means that the platform will be unavailable for those of our US customers, who are explicitly hosted in the US. We expect the upgrade to finish before US working hours begin.
Sep 14, 08:31 UTC
Sep 13, 2018

No incidents reported.

Sep 12, 2018

No incidents reported.

Sep 11, 2018

No incidents reported.

Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.