Siteimprove Status

Mar 12, 2026

No incidents reported today.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

Degraded Performance - Crawler

Postmortem - Read details
Mar 11, 13:48 UTC

Resolved - This incident has been resolved.
Mar 10, 10:16 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 9, 09:17 UTC

Update - We’re continuing to investigate an issue affecting crawl processing, which has resulted in delays to crawl starts and completions for some customers. We’ve made steady progress and have started to see some previously affected sites queue, process, and finish scanning successfully, with conditions beginning to stabilize. However, we’re still working on a longer-term fix to ensure all affected sites are queueing and processing correctly. We’re actively monitoring performance and making adjustments as needed.

Thank you for your patience as we work to restore normal operations.
Mar 6, 13:54 UTC

Update - We’re continuing to investigate an issue where temporary outages led to queue build-ups due to resource constraints. We’re actively working to restore normal operations and clear the backlog.
Mar 5, 12:06 UTC

Update - We’re continuing to investigate the cause of the backlog.
To restore processing times, we’ve taken steps to reduce incoming workload and increase capacity to process the existing queue.
As a result, some ongoing crawls may run more slowly than usual while we work through the backlog.
We’re actively monitoring performance and making adjustments as needed to keep recovery moving in the right direction.
Mar 4, 12:09 UTC

Investigating - We’re investigating an issue impacting crawl processing and ingestion, which may result in delayed crawl starts and delayed crawl completions for a subset of customers. You may also see unusual crawl status updates in crawl history while processing catches up.
Mar 3, 12:46 UTC

Mar 9, 2026

Mar 8, 2026

No incidents reported.

Mar 7, 2026

Scheduled Database Maintenance

Completed - The scheduled maintenance has been completed.
Mar 7, 06:45 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 05:45 UTC

Scheduled - We will be executing scheduled database maintenance during this time period. During the window there will be periods of time where platform functionality will be unavailable for a subset of users. Users should plan to log out and continue work after the maintenance has been completed to avoid disruption. Status updates will be posted to this page when maintenance starts and ends.
Feb 24, 15:39 UTC

Mar 6, 2026

Mar 5, 2026

Mar 4, 2026

Mar 3, 2026

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

Scheduled Database Maintenance

Completed - The scheduled maintenance has been completed.
Feb 28, 06:45 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 05:45 UTC

Scheduled - We will be executing scheduled database maintenance during this time period. During the window there will be periods of time where platform functionality will be unavailable for a subset of users. Users should plan to log out and continue work after the maintenance has been completed to avoid disruption. Status updates will be posted to this page when maintenance starts and ends.
Feb 24, 15:38 UTC

Feb 27, 2026

Siteimprove Platform Login Errors

Resolved - The issue that prevented certain Siteimprove customers from logging in has been resolved.

If you have any additional questions or feedback, please submit a new support ticket through our Help Center ("?" button) located at the top right-hand-side of the Siteimprove platform.
Feb 27, 15:37 UTC

Monitoring - A fix has been implemented.

Customers should now be able to login successfully.
Feb 27, 15:09 UTC

Identified - We’ve found the issue and we’re working on a fix. Thanks for your patience!
Feb 27, 14:59 UTC

Investigating - We are currently experiencing issues where some customers are unable to log in to the Siteimprove platform through siteimprove.com and my2.siteimprove.com.

Impact:

- Users who are already logged in should not experience disruption unless they log out or their session times out.
- New login attempts may fail.
- Users are seeing the following error message: Authentication failed: SubscriptionAccess could not be built. TraceId: xxxx

Our Development Team is actively working to identify the root cause and resolve the issue as quickly as possible.

We apologize for this inconvenience. We'll continue to keep you updated.
Feb 27, 14:49 UTC

Feb 26, 2026

No incidents reported.

All Systems Operational

Past Incidents