Update - We are continuing to monitor the crawler queue backlog. It has decreased substantially since our last update. Customers may still see delays. Thank you for your continued patience.
Jul 24, 02:47 UTC
Monitoring - We are now crawling at normal capacity again. However, since we have built up a substantial backlog, customers will likely experience delays for the rest of the day.
Jul 22, 08:53 UTC
Investigating - We’re currently experiencing a delay with the Crawler service. Our Crawler Team is investigating and we will update once we have identified the issue. The backlog of work caused by this means crawls will be delayed for a while.
Jul 22, 05:33 UTC
Platform Operational
API / Integrations Operational
Support Services ? Operational
Products Degraded Performance
Quality Assurance Operational
Accessibility Operational
SEO Operational
Policy Operational
Analytics / Usability Operational
Response Operational
Data Privacy Operational
Ads Operational
Performance Operational
Web Security Operational
Account Settings ? Operational
Crawler Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 24, 2021

Unresolved incident: Crawler - Backlog causing delay.

Jul 23, 2021

No incidents reported.

Jul 22, 2021
Jul 21, 2021
Resolved - The access/loading issue affecting the platform is resolved.

We’re sorry for any inconvenience this may have caused. If you have any additional questions, comments, or concerns, please feel free to reach out to your Customer Success Manager, submit a new ticket, or start a LIVE chat with the Support Team via the grey "?" button located at the bottom right-hand-side of the Siteimprove platform.
Jul 21, 21:19 UTC
Monitoring - A fix has been deployed and we’re monitoring to ensure the platform is loading successfully.

Users should now be able to access the platform as expected.

Next update in: 30 minutes.
Jul 21, 20:18 UTC
Identified - We’ve identified the root cause of the issue and we're are working on a fix. Thank you for your continued patience.

Next update in: 30 minutes.
Jul 21, 19:53 UTC
Update - We are continuing to investigate this issue.
Jul 21, 19:28 UTC
Update - We are continuing to investigate this issue.
Jul 21, 18:53 UTC
Investigating - We’re currently experiencing a service disruption.

Our Software Development Team is working to identify the root cause and implement a solution.

Users may be experiencing an inability to access/load the platform.

Next update in: 30 minutes.
Jul 21, 18:22 UTC
Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021
Completed - The scheduled maintenance has been completed.
Jul 15, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 16:01 UTC
Scheduled - We will be performing a scheduled capacity upgrade of our network. During this time login issues may occur.
Jul 5, 11:54 UTC
Jul 14, 2021
Completed - The scheduled maintenance has been completed.
Jul 14, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 16:01 UTC
Scheduled - We will be performing a scheduled capacity upgrade of our network. During this time login issues may occur.
Jul 5, 11:53 UTC
Jul 13, 2021

No incidents reported.

Jul 12, 2021

No incidents reported.

Jul 11, 2021

No incidents reported.

Jul 10, 2021
Resolved - This issue has been resolved.

We’re sorry for any inconvenience this may have caused. If you have any additional questions, comments, or concerns, please feel free to reach out to your Customer Success Manager, submit a new ticket, or start a LIVE chat with the Support Team via the grey "?" button located at the bottom right-hand-side of the Siteimprove platform.
Jul 10, 11:40 UTC
Monitoring - A fix has been implemented and we are monitoring the situation.
Jul 9, 13:34 UTC
Update - We are continuing to investigate this issue.
Jul 9, 11:47 UTC
Update - We are continuing to investigate this issue.

Users may be experiencing difficulty accessing the platform.
Jul 9, 10:17 UTC
Investigating - We’re currently experiencing a service disruption.

Our Software Development Team is working to identify the root cause and implement a solution.

Users may be experiencing difficulty accessing the platform.
Jul 9, 07:46 UTC