Postmortem -
Read details
Sep 19, 11:50 UTC
Resolved -
This incident has been resolved.
Sep 18, 04:48 UTC
Update -
We are continuing to monitor for any further issues.
Sep 18, 04:47 UTC
Update -
The queue has now been processed and we are back to normal operations.
Sep 18, 04:46 UTC
Update -
Unfortunately our initial estimate of 5 hours to normal operations was a little optimistic. Our processing queue has been reduced by more than 75%, but it is still there and so it will take some more time before we are back to normal operations. Again, we apologize and appreciate your patience.
Sep 17, 19:49 UTC
Monitoring -
The issue has now been identified and fixed. However, a long processing queue has built up over the day, and we estimate it will about 5 hours before we're through the queue and operations are back to normal.
Again, this issue only affects customers on the Javascript crawler, not customers on the classic crawler.
Sep 17, 13:31 UTC
Investigating -
Our Javascript crawler is currently experiencing slowdown due to infrastructure issues, which has caused a queue of crawl jobs to build up. This means customers will experience delays with their crawls.
The classic crawler which crawls the sites of most of our crawlers is not affected.
We're investigating the problems and apologize for the inconvenience.
Sep 17, 08:03 UTC
