Siteimprove Status

All Systems Operational

Platform Operational

API / Integrations Operational

Support Services Operational

Products Operational

Quality Assurance Operational

Accessibility Operational

SEO Operational

Policy Operational

Analytics / Usability Operational

Response Operational

Data Privacy Operational

Ads Operational

Performance Operational

Web Security Operational

Account Settings Operational

Crawler Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 2, 2024

No incidents reported today.

May 1, 2024

No incidents reported.

Apr 30, 2024

Account Module Subscriptions Showing Inactive

Resolved - The issue affecting the Account Module Subscriptions is all sorted.

We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand side of the Siteimprove platform.
Apr 30, 14:07 UTC

Monitoring - A fix has been implemented. You should now see account subscriptions, modules, and sites/groups access as 'active' again.

We recommend logging out of the platform, clearing your browser's cache and cookies, and then logging back in.
Apr 30, 13:29 UTC

Identified - Good news - We’ve found the issue and we’re working on a fix. Thanks for your patience!
Apr 30, 12:44 UTC

Investigating - Uh oh! We seem to be having a problem with the Account Module Subscriptions in the Siteimprove Platform. Our team is making every effort to get things up and running again.

You may be experiencing account subscriptions, modules, and access to sites/groups showing as inactive or under the 'Explore other modules' section of the left hand navigation menu.

We’ll have an update at the top of the hour. Stay tuned!
Apr 30, 12:37 UTC

Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

Scheduled Database Maintenance

Completed - The scheduled maintenance has been completed.
Apr 20, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 07:00 UTC

Scheduled - We will be executing scheduled database maintenance during this time period. During the window there will be periods of time where platform functionality will be unavailable for some users. Users should plan to log out and continue work after the maintenance has been completed to avoid disruption. Status updates will be posted to this page when maintenance starts and ends.
Apr 2, 23:10 UTC

Platform – Access Issue

Resolved - Nice! The issue affecting platform access is all sorted.

We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.
Apr 20, 01:26 UTC

Monitoring - Don’t fret! A fix is on the way and we’re checking in to make sure the platform can be accessed by all users.

Users should be able to log into the platform normally. We'll continue to monitor to ensure there are no further disruptions.

We’ll have an update at the top of the hour. Stay tuned!
Apr 20, 01:06 UTC

Update - Good news! We’ve found the issue and we’re working on a fix. Thanks for your patience!

We're still working to address the issue, but do not have an ETA at this time.

We’ll have an update at the top of the hour. Stay tuned!
Apr 19, 23:57 UTC

Identified - Good news! We’ve found the issue and we’re working on a fix. Thanks for your patience!

We don't currently have an ETA to address the issue. We're working with our vendor to resolve the situation as quickly as possible.

We’ll have an update at the top of the hour. Stay tuned!
Apr 19, 23:00 UTC

Investigating - Uh oh! We seem to be having a problem.

Our team is making every effort to get things up and running again.

A small group of users may be experiencing an error when trying to log into the platform.

We’ll have an update at the top of the hour. Stay tuned!
Apr 19, 22:55 UTC

Apr 19, 2024

Apr 18, 2024

No incidents reported.